Refund policy

 

Due to the handmade nature of our tumblers, we do accept returns unless they received damaged. if your item is received defective or damaged, please contact me within 7 days of receipt and we will process your replacement immediately and with no shipping charges. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. I will also give refunds if I feel that I cannot make the item to certain specifications.
If more than 15 business days have passed since we’ve approved your return, please contact us at Shiftingcreations2@gmail.com.